Shipping and Delivery

Thank you for shopping with us! We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below to understand our process and delivery expectations.

Order Processing Time

  • Order Processing: Once your order is placed, we process it within 3-7 business days (excluding weekends and holidays). Processing times may vary if we encounter high demand or if the item is in pre-order status.

Shipping Times and Methods

  • Domestic Shipping: We offer standard shipping within the United States, which typically takes 3-5 business days after processing.
  • International Shipping: For international orders, shipping times vary depending on the destination, generally taking between 15-30 business days.

Please note: Shipping times may be longer if customs processing is required or if shipping carriers experience unexpected delays.

Tracking Your Order

  • Tracking Information: You will receive an email with tracking information once your order is shipped. 

Shipping Costs

  • Standard Shipping: We offer flat-rate shipping of $8.99 for all orders.
  • Free Shipping: We offer free shipping for all orders above $100. If your order qualifies, it will be applied automatically at checkout.

Delays and Exceptions

  • Potential Delays: While we strive to meet the estimated delivery times, there may be delays due to customs, or unforeseen supply chain disruptions. We appreciate your patience and understanding in these cases.
  • Incorrect Address: Please double-check your shipping information before completing your purchase. We cannot be responsible for packages shipped to incorrect addresses due to input errors.

Lost or Stolen Packages

  • Responsibility: Once your order has been shipped and is in transit, the shipping carrier assumes responsibility. If you believe your package has been lost or stolen, please contact the carrier directly with your tracking number.
  • Assistance: We’re here to help! Contact us at admin@primesmartstore.com if you need assistance in locating your package or filing a claim with the carrier.

Questions?

If you have any questions about our shipping policy or if your order has not arrived within the estimated time, please reach out to us at admin@primesmartstore.com.

Thank you for choosing PrimeSmart. We look forward to serving you and ensuring you have a great shopping experience!